CUSTOMER SERVICE OF CIGARELEC ®

All products Cigarelec ® are covered by the guarantee of the constructor that protects you against any malfunction and other manufacturing defect. The duration of this warranty is 6 months.
Nous n'assurons pas le S.A.V pour tous les achats effectués en dehors de ce site.
Nous déclinons toute responsabilité en cas de litige concernant un achat effectué auprès d'un revendeur.

« CERTAINS de nos clients sollicitent le SAV pour des dysfonctionnements. Il s’est avéré que dans les ¾ des réclamations SAV, les pièces dites défectueuses ne l’étaient pas.
Il s’agit de toute évidence d’une mauvaise utilisation. Nous demandons à notre clientèle de bien suivre les procédures d’utilisation. En cas de retour de pièces « diagnostiquées non défectueuses » les frais de port pour le renvoi du colis sera désormais à la charge du client. »

What to do in case of failure ?

1- Check that you have followed the instructions. We advise you to consult the menu "How to" in our site. Several problems have been solved using this way.

2- If your problem persists, contact customer service : This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

What we expect in your mail:

- A detailed description of your problem

- Give us a phone number, which will help us later if necessary (possibly online diagnosis).

What will happen if Cigarelec was purchased at one of our resellers?

We ask you to contact the vendor Cigarelec® make diagnosis with you. Each dealer Cigarelec ® provides the same quality of service .If you have problems to contact your dealer, thank you to contact us.

How can I turn my defective product to the customer service ?

To return a product, you will need to contact our service by mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You will have to return us your defective product with your invoice's reference. As soon we will receive it, we will replace it by a new one.

Do the customer have pay the cost of returning a product to the customer service of Cigarelec® ?

The expenses of return towards the S.A.V Cigarelec are from now on the responsibility of the customer. These expenses are not refundable. The forwarding of exchanged parts (SAV Cigarelec --> customer) is paid by Cigarelec. Also, every shipping back while not reported to the customer service remains the responsibility of the client.