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Face à la recrudescence de CONTREFACONS ou de ventes illicites, Cigarelec® vous met en garde et décline toute responsabilité en cas de dommage, sur tous les produits achetés sur internet en dehors de notre site. Nous contacter pour plus d'infos.

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La Foire Aux Questions de Cigarelec®

Origin of Cigarelec® ?

FRANCE in Deux-Sèvres (Department 79)

 

 

Cartridge Cigarelec ® has a health control ?

Yes, all the tests of toxicity were made in the LNE and CNRS(NATIONAL CENTER FOR SCIENTIFIC RESEARCH) (France).

 

 

Where is made Cigarelec® ?

Cigarelec® is made in FRANCE. The used materials are for the standards CE. See compliance menu

 

 

Where we can buy Cigarelec® ?

Our products are exclusively for sale on our web site. It exist these distributors above France régions. More info, to contact us. CIGARELEC ® also proposes the sale of accessories compatible with our Cigarelec. Every CIGARELEC ® products proposed in the sale somewhere else, except our at our distributors, is a counterfeiting. Do not hesitate to indicate them to us!

 

 

Can we compose our kit Cigarelec® ?

The kit CIGARELEC ® is inseparable.
It was conceived in this way to allow the smokers to find the type of cartridge which will get closer most its usual consumption.

 

 

How can I know if my order was well validated ?

The number of acknowledgement of receipt PayPal makes acts of confirmation order.
For payments by check, a mail of confirmation will be transmitted to you in the reception of order.. For that purpose, indeed clarify your e-mail during your registration. For the payment by credit card (CB), a validation of payment is automatically sent to you. A unique reference is automatically allocated to any order and the states of your orders are available for consultation in your account Cigarelec.

 

 

If my order could not be validated, how to validate it?

It is possible at any time to go to validate your order. You have to connect on your account Cigarelec, to see to see your order and click the method of payment which was chosen to proceed to the payment. For the payment by check, it is necessary to print the order form and to send it by post in S.A.R.L Cigarelec - 390 Rue de L'Aunis - 79230 AIFFRES, Accompanied with your check, in the order of Cigarelec.

 

 

What is the program of weaning of Cigarelec® ?
What is the financial part care by French national health and pension’s organization?

CIGARELEC ® is not a medicament. We are not capable of recommending you any program of weaning. However it is a product which can take the place of a traditional cigarette.
It is evident that for all these reasons, no coverage of the French national health and pension’s organization can take place.

 

 

Cigarelec ® has t-elle a registration in AFSSAPS (French Agency of health security of the health products) ?

Having contacted again and again the services of health of AFSSAPS, these last announced me that as much as Cigarelec ® was not a medicament, they could not give to me a certification. We will challenge anyone to provide us with a certificate of registration of the AFSSAPS about this type of product.